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Help Desk I

Company: Yoh, A Day & Zimmermann Company
Location: Carrollton
Posted on: April 28, 2021

Job Description:

HelpDesk Analyst II (GSuite)

Direct Hire

Dallas, TX (On-site)


Bachelor's degree and/or minimum of 4-6 related experience or equivalent

Experience providing support on GSuite or Google Workspace

Familiarity with Netsuite, iPads and Chromebooks

Excellent verbal and written communication skills via phone, email and chat.

Provide technical assistance to computer users.

Answering questions or resolving computer problems for clients in person, via telephone or electronically.

Assists customers/end users with questions on installation, usage, and implementation of hardware.

Familiarity with VoIP systems as well as new phone installation and number porting.

Responds to and investigates customer/end user inquiries, concerns, and issues via phone, and e-mail in a timely and courteous manner.

Answers customer inquiries and provides appropriate technical and/or product-related information.

Researches issues

Effectively communicates customer issues and concerns to all applicable internal staff members.

Able to work efficiently within a ticketing\case system.

Basic understanding of networks and networking.

Maintains working knowledge of processes and/or services.

Set-up and maintain computer equipment.

Maintain computer equipment inventory.

Ability to work with vendors

Monitor ticketing\case system and respond to user submitted case

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic.Category: Technology, Keywords: Help Desk Analyst

Keywords: Yoh, A Day & Zimmermann Company, Carrollton , Help Desk I, Other , Carrollton, Texas

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