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Remote Bilingual Spanish Servicing Support Contact Center Representative

Company: VirtualVocations
Location: Carrollton
Posted on: April 30, 2021

Job Description:

A full-service bank and national mortgage originator. is filling a position for a Remote Bilingual Spanish Servicing Support Contact Center Representative. Core Responsibilities of this position include: Handling general customer inquiries upon completion of new hire training Handling up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer Using problem solving skills, paired with knowledge of procedures, to identify & communicate appropriate, accurate solutions Skills and Requirements Include: 1 year customer service, mortgage industry, or call center experience Must have good telephone technique with well-developed customer service skills Excellent verbal and written communication skills Strong listening skills Exceptional analytical and problem solving skills and an ability to think quickly under pressure Demonstrated ability to look for ways to improve and promote quality

Keywords: VirtualVocations, Carrollton , Remote Bilingual Spanish Servicing Support Contact Center Representative, Other , Carrollton, Texas

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