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Contact Center Representative

Company: TMX Finance
Location: Carrollton
Posted on: May 2, 2021

Job Description:

Requisition ID 2021-9360Category: Collections/Contact CenterLocation: US-TX-CarrolltonOverview

Contact Center Representative

Carrollton, TX

As a Contact Center Representative, you would be part of a dynamic corporate culture dedicated to supporting our stores and Team Members. Our Contact Center Representatives love to talk to people and use their ability to provide the highest-level Sales experience. Whether it's answering a potential customer's questions or chatting with a current customer, you work every day knowing that your interactions and sales are helping people - and we'll give you the tools and training to help you succeed.

Responsibilities

Interact with and develop customer relationships via telephone and LiveChat functionality to drive sales and build new business sources.

Sell loan/pawn/personal loan products to interested consumers.

Follow up with prospective consumers via telephone on sales leads generated by various online entities.

Qualifications

  • High School Diploma, GED, or equivalent education
  • Minimum 0-3 years' experience in a call center environment
  • Sales-experience and a passion for customer service
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced and reward, results-driven environment
  • Ability to handle multiple competing tasks with ease and enthusiasm
  • Outgoing personality, sales-driven mindset with an emphasis on customer service
  • Ability to work corporate hours of operation (as early as 7am CT and as late as 9pm CT), including limited Saturday hours (as early as 8am CT and as late as 6pm CT)
  • Proficiency in Microsoft Office Suite, to include Word, Excel, and Outlook
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

    Learn More About Us

    The Contact Center CSR is a member of the Contact Center, a division of our Store Support team, a group of diverse and talented individuals working steadily behind the scenes to help our stores create an exceptional customer experience and to operate at the highest level. Responsible for helping to document our customer issues, generating customer service cases for the field leadership to address the issues, and being an integral part of our brand, our Contact Center CSRs use their love for business, people, and service to help manage the relationships with our customers and help people every day. To learn more about our business and the Contact Center Team, visit us at

    Check out what's happening in our Company at .

    The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

    ***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic.

    All TMX Finance-- Family of Companies Are Equal Opportunity Employers.

Keywords: TMX Finance, Carrollton , Contact Center Representative, Other , Carrollton, Texas

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