Contact Center Representative
Company: TMX Finance
Posted on: May 2, 2021
Requisition ID 2021-9360Category: Collections/Contact
Contact Center Representative
As a Contact Center Representative, you would be part of a dynamic
corporate culture dedicated to supporting our stores and Team
Members. Our Contact Center Representatives love to talk to people
and use their ability to provide the highest-level Sales
experience. Whether it's answering a potential customer's questions
or chatting with a current customer, you work every day knowing
that your interactions and sales are helping people - and we'll
give you the tools and training to help you succeed.
Interact with and develop customer relationships via telephone and
LiveChat functionality to drive sales and build new business
Sell loan/pawn/personal loan products to interested consumers.
Follow up with prospective consumers via telephone on sales leads
generated by various online entities.
- High School Diploma, GED, or equivalent education
- Minimum 0-3 years' experience in a call center environment
- Sales-experience and a passion for customer service
- Excellent written and verbal communication skills
- Ability to work in a fast-paced and reward, results-driven
- Ability to handle multiple competing tasks with ease and
- Outgoing personality, sales-driven mindset with an emphasis on
- Ability to work corporate hours of operation (as early as 7am
CT and as late as 9pm CT), including limited Saturday hours (as
early as 8am CT and as late as 6pm CT)
- Proficiency in Microsoft Office Suite, to include Word, Excel,
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and occasionally outside of the office, and the operation of
mechanical controls, such as a keyboard.
Learn More About Us
The Contact Center CSR is a member of the Contact Center, a
division of our Store Support team, a group of diverse and talented
individuals working steadily behind the scenes to help our stores
create an exceptional customer experience and to operate at the
highest level. Responsible for helping to document our customer
issues, generating customer service cases for the field leadership
to address the issues, and being an integral part of our brand, our
Contact Center CSRs use their love for business, people, and
service to help manage the relationships with our customers and
help people every day. To learn more about our business and the
Contact Center Team, visit us at
Check out what's happening in our Company at .
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
***Store hours, schedules, and/or the minimum number of hours
required for this position may be subject to change at the sole
discretion of the Company. Speak with your recruiter for the most
up-to-date hourly requirements due to the COVID-19 pandemic.
All TMX Finance-- Family of Companies Are Equal Opportunity
Keywords: TMX Finance, Carrollton , Contact Center Representative, Other , Carrollton, Texas
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