CarrolltonRecruiter Since 2001
the smart solution for Carrollton jobs

Network Operations Center Technician II

Company: Securus Technologies
Location: Carrollton
Posted on: May 3, 2021

Job Description:

Overview

Welcome to Aventiv Technologies. Please watch this brief video to find out if this is the place you want to be!

https://vimeo.com/391578629/5ba31cc5e9

Job Purpose:

Provide first level support in a 24 x 7 Network Operations Center (NOC) environment. The position requires monitoring of system, network and application elements to ensure service levels are maintained.

Responsibilities

Essential Duties:

  • Provide 1st level operations support for all Aventiv production systems.
  • Provide escalation assistance to level 1 technicians as required.
  • Perform proper trouble ticket entry and administration
  • Adhere to escalation procedures and NOC processes
  • Interact with internal and external customers to resolve trouble reports
  • Escalate trouble reports internally and to vendors/service providers when appropriate
  • Communicate with internal and external customers during outage events or in response to trouble reports and inquiries
  • Assume additional NOC responsibilities as needed in the event of unavailable NOC personnel, service outage or other emergency situations

Knowledge, Skills, and Abilities:

  • Experience in a NOC environment or similar IT support role
  • Must be able to work a flexible schedule including weekends, evenings and holidays. Punctuality and dependability are required
  • Utilize time management skills to complete multiple projects/tasks in a timely fashion
  • Provide strong communications skills and analytical aptitude with the ability to express technical concepts effectively, both verbal and in written form
  • Communicate effectively to all levels of management

Qualifications

Minimum Qualifications:

  • Minimum 3 years Network Operations or IT Industry experience
  • Experienced with using and configuring network and application monitoring tools
  • First level network and/or first level server support experience
  • Understanding of enterprise class environments and services
  • High school diploma

Preferred Qualifications:

  • Associate degree or equivalent experience
  • Linux+ or LPI, Microsoft MTA, AWS, Cisco, or other Industry certifications
  • Intermediate experience utilizing and configuring Solarwinds Orion
  • User level experience with New Relic or similar Applicatoin Performance Monitors

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
  • Occasionally may need to reach, stoop, or kneel.

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

The Company's policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Keywords: Securus Technologies, Carrollton , Network Operations Center Technician II, Other , Carrollton, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Plumber Apprentice
Description: Job Description We are seeking a Plumber Apprentice to join our team The selected individual will assist the licensed plumber they are
Company: Professional Plumbers Group
Location: Wylie
Posted on: 05/13/2021

Pool Cleaner
Description: Job Description About Us: SunTex Pool Service is run on a basic set of principles: Honesty Dependability Quality Service As a family-owned and operated business, we apply these principles
Company: Suntex Pools LLC
Location: Wylie
Posted on: 05/13/2021

Pool Cleaner
Description: Job Description Job Summary Family owned and operated Swimming Pool Maintenance and Repair Company is now hiring for a full time Pool Maintenance Technician position. No experience necessary as training (more...)
Company: Bowers Pool Service LLC
Location: Wylie
Posted on: 05/13/2021


Technical Support Representative
Description: Job Description Are You Looking for What-s Next in Your Career New Job
Company: Kelly Services
Location: Wylie
Posted on: 05/13/2021

Prestige Beauty Advisor
Description: p OVERVIEW /p p Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. (more...)
Company: Ulta Salon, Cosmetics & Fragrance, Inc.
Location: Wylie
Posted on: 05/13/2021

Associate Manager PT/FT
Description: PetSmart, Inc. - 3340 FM 544 Store Manager As a Associate Manager
Company: PetSmart, Inc.
Location: Wylie
Posted on: 05/13/2021

Production Supervisor Candy Manufacturing
Description: Job Description We are seeking a Production Supervisor for a Candy Manufacturing e-commerce business located in Wylie Texas with a solid background in production, KPI monitoring
Company: Dallas Caramel COmpany
Location: Wylie
Posted on: 05/13/2021

Truck Driver CDL A - No Experience Needed!
Description: p strong Looking to Get Your CDL or Just Graduated CRST can help /strong /p p /p p strong Were proud to announce the largest team driver pay increase in CRST history Join us and earn up to (more...)
Company: CRST
Location: Wylie
Posted on: 05/13/2021

General Helper
Description: Job Description Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for General Helper (more...)
Company: PeopleReady
Location: Wylie
Posted on: 05/13/2021

Student Truck Driver Needed!
Description: p strong Looking to Get Your CDL or Just Graduated CRST can help /strong /p p /p p strong Were proud to announce the largest team driver pay increase in CRST history Join us and earn up to (more...)
Company: CRST
Location: Wylie
Posted on: 05/13/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Carrollton RSS job feeds