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Desktop Support Specialist, Sr.

Company: Securus Technologies
Location: Carrollton
Posted on: June 6, 2021

Job Description:


Welcome to Aventiv Technologies. Please watch this brief video to find out if this is the place you want to be!

Job Purpose:

Key contributor in maintaining, troubleshooting, implementing the enterprise desktop infrastructure environment, as well as making recommendations to improve systems and operational efficiency. Works with business clients, IT departments, and vendors to maintain the end user technology stack which includes: the operating system, virtual desktop infrastructure (VDI), mobile devices (MDM, MAM), hardware, and other end points. Works with multiple administrative systems to maintain the integrity of the overall desktop infrastructure including Active Directory (AD), Azure AD, and Intune/Endpoint Manager.


Essential Duties

  • Supports and maintains the enterprise end user computing platforms ensuring high performance and reliability.
  • Plans, designs, documents, and implements desktop infrastructure including operating system, enterprise software and peripherals.
  • Prepares technical performance and utilization reports as required.
  • Designs, develops, tests, implements, and documents new software and enhancements to existing applications.
  • Performs system changes and support during and after business hours and participate in an on-call support rotation for providing after-hours support
  • Problem resolution will require working with all members of IT Operations (Systems Administration, Database Administration, Network Administration) and IT Development and Quality Assurance to help resolve or identify issues within our production environment.

Knowledge, Skills & Abilities

  • Exceptional communication skills, both oral and written
  • Strong problem-solving skills
  • Ability to work effectively in a team environment.
  • Capable of effective planning and priority setting.
  • Skills in system trouble shooting and problem resolution
  • Good, planning and organization skills
  • Works good within a cross departmental team environment
  • Excellent analytical skills
  • Able to articulate accomplishment/progress
  • In depth understanding of the bash shell and scripting
  • Strong teamwork skills


Minimum Qualifications

  • High School diploma or G.E.D.
  • Minimum 5 years of experience with Microsoft SCCM, Intune or KACE K1000/K2000
  • Minimum 2 years of experience with VDI Technologies preferred
  • Deep knowledge of Microsoft Operating Systems and Microsoft Windows based applications
  • Strong troubleshooting skills that include application and operating systems diagnostics

Preferred Qualifications

  • Bachelor's degree with emphasis in Information Science/related discipline or equivalent experience
  • Quest KACE K1000/K2000
  • Bomgar Appliance management
  • Citrix/Terminal Server/Remote Desktop Services administration
  • Printer and file share administration
  • Windows AD administration
  • Intermediate Networking knowledge
  • Intermediate skills in IIS, DHCP, DNS
  • Automation skills using PowerShell and other scripting languages
  • Advanced Windows desktop systems management skills
  • Familiar with queries & reporting from: MS SQL Server, MYSQL
  • Microsoft certification preferred

Physical Demands

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.

Aventiv Privacy Policy:

Equal Employment Policy:

The Company's policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Keywords: Securus Technologies, Carrollton , Desktop Support Specialist, Sr., Other , Carrollton, Texas

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