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Human Resources, People Engagement Advocate

Company: Intrepid USA
Location: Carrollton
Posted on: July 17, 2021

Job Description:

Intrepid USA - Our vision makes a difference:


We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.  We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.  What makes our vision different:


  • Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
  • Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local “family business” style of operations, clinical and patient experience
  • Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
  • We are committed to caring for our patients just as if they were our family

Why working here is awesome:

  • Industry leading online training system and modules for continuing education thru Intrepid University
  • Clinician centric WellSky EHR to improve clinical documentation quality and patient care
  • Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
  • 401K for Full, Part-time and PRN team members
  • Supportive time away through PTO time and company paid holidays for Full-time team members
  • Mobile benefits access, Teladoc access, health education library and health cost estimator for Full-time team members.
  • Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
  • Short and long term disability insurance available at affordable rates for Full-time team members.
  • Talent science that improves the quality of our talent acquisition, recruiting process and team members


Great work you’ll do here:


The People Engagement Advocate is responsible for providing consultation to corporate and field personnel, and Team Member advocacy. This position interfaces with Team Members, company leadership, and governmental agencies. The PE Advocate is also responsible for improving Benefits management, cost control, and compliance activities. This position conducts investigations, provides performance management guidance and support.


  • Partners with employees and management to communicate policies, procedures, laws, standards and other government regulations.
  • Responds to employee relations issues such as employee complaints, harassment allegations and civil rights complaints.
  • Conducts investigations
  • Assists managers and supervisors in drafting coaching documentation.
  • Monitors leave of absence and Worker's Compenstation programs.
  • Responds to unemployment requests
  • Serves as the first line of contact for employees and managers 
  • Performs the Interactive Process for leave of absense and Worker's Compensation with the People Engagment Manager
  • Develops processes and procedures for an effective Employee Relations program.
  • Facilitates or provides training (including conducting orientation) to the workforce.
  • Maintains and coordinates employee recognition programs including High Five Program and Service Awards
  • Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company.

What we’ll love about you:

  • Passion and commitment to excellence, quality and integrity
  • Embracing and leading the patient care mission through providing an exceptional patient experience
  • Positive attitude and ability to fit in as a collaborative team member for patient care
  • Excellent interpersonal communication and patient/family engagement skills
  • Commitment to documentation excellence and quality along with ability to educate and inspire others
  • High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
  • Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
  • Ability to demonstrate skills in both a collaborative and solo contributor capacity
  • Proficiency with federal, state and governing agency regulations
  • Participates in continued clinical and in-service education, as well as professional training required by law
  • Knowledge and comfort level working with technology and enterprise wide support systems and tools
  • Successful management of a high volume of work, changing priorities as needed
  • Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
  • Outstanding presentation, writing and communication skills
  • Promotes the agency through positive representation and communication of its services
  • Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
  • Creative thinker who embraces thought leadership
  • Capable of making challenging decisions and willing to take responsibility for them.
  • Bachelor’s degree in human resource management or a related field or equivalent education, training and experience.
  • HomeCare or other heath care experience preferred
  • PHR or SHRM-CP perferred
  • Three (3) years of experience in Human Resources and/or Employee Relations experience required, but five years perferred. 

Keywords: Intrepid USA, Carrollton , Human Resources, People Engagement Advocate, Other , Carrollton, Texas

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