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Regional Vice President of Operations, Clinical and Patient Experience

Company: Intrepid USA
Location: Carrollton
Posted on: October 2, 2021

Job Description:

We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.  We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.  What makes our vision different:


  • Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
  • Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders managing and driving their local “family business” style of operations, clinical and patient experience
  • Our care teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
  • We are committed to caring for our patients just as if they were our family

Why working here is awesome:

  • Industry leading online training system and modules for continuing education thru online Intrepid University
  • Clinician centric WellSky EHR to improve clinical documentation quality and patient care
  • Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
  • 401K for Full, Part-time and PRN team members
  • Supportive time away through PTO time and company paid holidays for Full-time team members
  • Mobile benefits access, Telemedicine access, health education library and health cost estimator for Full-time team members.
  • Company paid basic life and AD&D insurance with affordable voluntary life and AD&D available for Full-time team members.
  • Short and long term disability insurance available at affordable rates for Full-time team members.
  • Talent science that improves the quality of our talent acquisition, recruiting process and team members

Great work you’ll do here:

The Regional Vice President of Operations, Clinical and Patient Experience is a member of the Executive Management Team with responsibility for providing leadership, direction, planning, and development of clinical operations. The Regional Vice President of Operations, Clinical and Patient Experience is responsible for leading various aspects of clinical operations including care management and quality improvement to ensure effective and efficient delivery of services throughout the healthcare continuum.  The Regional Vice President of Operations, Clinical and Patient Experience also acts as the Company expert for standards of patient/client care.

  • Serve as the clinical voice for achieving our patient care mission goals
  • Drive the clinical excellence, quality and integrity performance for the organization
  • You are empowered and accountable for making a difference and leading your areas of responsibility
  • A chance to manage patient care the way you always wanted to as a leader of our patient care experience
  • Maintain full responsibility of the overall functions of the financial areas and cost controls, adhere to financial and accounting policies and procedure and manage expenditures in a fiscally responsible manner.
  • Develops and executes a strong and viable culture, organization and strategy for implementation while ensuring alignment with the corporate strategic plan and vision. Develops annual plan in support of organizational goals.  Partners with the Regional Directors of Operations and other leadership positions to communicate and instill strategies at all levels of the organization. 
  • Organize information/data to identify/explain major trends, problems and causes; Compare and combine information to identify underlying issues. Generate actions to achieve long-range goals.
  • Keep abreast of industry trends and regulatory requirements through activities such as participating in State Associations, attending courses and reviewing industry publications.
  • Partner with the Sales Leadership Team to develop approaches that best position products, services or ideas in the marketplace.
  • Meet or exceed budgeted revenue and EBITDA on a monthly, quarterly and annual basis.
  • Ensure effective and on-going, on-the-job training of team members, evaluate, record individual and team performance, provide coaching and counseling and make appropriate developmental recommendations.
  • Provide strategic leadership in all aspects of Care Management (including post-acute, home healthcare, and private duty homecare) while leading the transition to the next generation of care management and legislation
  • Provide leadership, executive oversight, and direction for Clinical Operations
  • Identify and work collaboratively to replicate clinical best practices throughout the organization, ensuring consistency in quality of service that is replicable and scalable across the enterprise
  • Ensure the delivery of high-quality patient care, including development of systems and standards, as well as adherence to professional standards of care, licensing and regulatory requirements
  • Spearhead the development, monitoring and execution of the clinical strategic plan, in support of the Company’s strategic plan
  • Advise other management on best practices in clinical patient care
  • Build on the organization’s team cohesion and maximize the team’s strengths and capabilities to ensure the organization’s goals and objectives are accomplished
  • Continue to invest resources in tools and systems needed by management and staff by improving internal operating systems and procedures as well as internal communications
  • Develop and implement tools and training to operationalize mandated regulatory requirements and applicable standards of care
  • Analyze PPS, client satisfaction and clinical outcome data, identifying best practices as well as areas for improvement and related intervention for the Care Centers
  • May have access to personal health information (PHI) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI further defined by each organization/department
  • Work with compliance and operations leadership and staff to drive proactive action plans for positive audit findings
  • Ensure that any negative audit findings are fully addressed and mitigated through education, training and post intervention follow up and monitoring for ongoing compliance
  • Work with compliance with ADR/TPE/UPIC/ZPIC process and responses, including education, training and post intervention follow up and monitoring for performance improvement and ongoing compliance
  • Coordinate with Compliance to ensure that all programs and policies comply with appropriate laws and regulations including education and training of employees and prevention of improper practices
  • Coordinate with our inside and outside legal counsel and People Engagement (HR) teams as needed
  • Assists People Engagement (HR) with the establishment of compensation and recognition programs that recognize and reward performance consistent with the strategic plan and vision.
  • Collaborate across teams to meet initiatives and implement process improvements relating to Compliance, Quality, Regulatory, Accreditation, Finance and Billing
  • Serve as a “go to resource” for Care Centers and National Support Center departments for issues related to clinical practice standards
  • Develop and maintain effective relationships with applicable state, local and federal regulatory agencies
  • Respond promptly to detected offenses, develop corrective action plans and report findings to operations leaders, executive team and Governing Body via established processes
  • Participate in the Clinical Excellence and Integrity Compliance Committee meetings
  • Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company

What we’ll love about you:

  • Passion and commitment to clinical excellence, quality and integrity
  • Embracing and leading the patient care mission through providing an exceptional patient experience
  • Positive attitude and ability to fit in as a collaborative team member for patient care
  • Excellent interpersonal communication and patient/family engagement skills
  • Outstanding business skills possessing superb leadership, strategic planning, and operations oversight
  • Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
  • High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
  • Ability and demonstrated skills leading clinical and non-clinical teams through persuasiveness and credibility
  • Experience with EHR systems and their implementation/optimization in complex clinical settings
  • Proficiency with federal, state and governing agency regulations for homecare and hospice
  • Proven background providing clinical education and training to both clinical and non-clinical teams
  • Knowledge and comfort level working with technology and enterprise wide support systems and tools
  • Understanding and knowledge of statistical methods, Lean Six Sigma in Healthcare and TQM methods
  • Successful management of a heavy volume of work, changing priorities as needed
  • Excellent project management, program development and management skills
  • Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
  • Outstanding presentation, writing and communication skills
  • Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
  • Proven track record of experience leading an organization grounded in stellar quality and strong outcomes
  • Strong clinical care and service delivery management and leadership experience in a Home Healthcare and Home Hospice environment
  • Creative thinker who embraces thought leadership
  • Experience developing healthcare innovations and/or working on best practices and emerging new approaches to healthcare delivery and improved patient outcomes
  • Capable of making tough decisions and willing to take responsibility for them.
  • A bachelor’s degree and preferably advanced degrees in healthcare, law or business
  • Ten (10) years of progressively responsible leadership experience in healthcare management
  • Current RN license preferred
  • Valid driver’s license and automobile insurance


Keywords: Intrepid USA, Carrollton , Regional Vice President of Operations, Clinical and Patient Experience, Other , Carrollton, Texas

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