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Quality Performance Vice President

Company: Gallagher
Location: Carrollton
Posted on: October 3, 2021

Job Description:

Gallagher Bassett is the premier provider of global claims services, dedicated to outstanding customer service. We help people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

Our professionals maintain our reputation as one of the most progressive third party claims service organizations in our industry and throughout the world. We provide award-winning services to Fortune 1000 companies throughout 100 offices worldwide.
How will you affect the business?

• The Vice President Quality owns the definition, authorship, and evolution of our claims handling best practices!
• The overarching goal of our best practices is to ensure, consistent with our mission, that our daily claims practices ensure the delivery of demonstrably superior outcomes on behalf of our clients!

The ideal candidate will have demonstrated expertise in driving continuous improvement in claim practices and results though practice definition and associated quality assurance efforts. That expertise will ideally be informed through prior operational leadership and experience with direct ownership for the total loss costs of a portfolio of claims at a risk-bearing entity - an insurance carrier, a large self-insured enterprise or other claim risk transfer organization. The candidate will also have a deep awareness of evolving industry trends and innovations. You will report directly to the Claims Executive Leadership team and play a significant role in our continued leadership in the insurance industry.
Required Qualifications:
• Bachelor's Degree
• Minimum of 12 years related claims experience

Results-oriented, self-motivated professional with the ability to balance business goals and strategies with a hands-on operating approach. Proven technical expertise in claims, audit and operations environments. Ability to serve as our line of business authority responsible for authoring best practices in line with evolving product and market dynamics and in the context of operational feasibility and outcomes. Analyze performance across quality claim lifecycle to see opportunities to improve performance and evolve our best practices over time.

Engage effectively with teams at every level and with clients, carrier and prospects as needed to support technical practices. Influence change in the operation without direct line authority, provide assistance and direction to all roles without being in leadership chai. Effectively lead Quality Director level and Branch Leader level to improve quality team products.

Responsible for executing and coordinating claim quality reviews and plans. Recognize and then clearly articulate scope, objectives and business benefits for key quality assurance and improvement efforts. Responsible for leading multiple projects and following projects through implementation successfully.

U.S. Eligibility Requirements:
• Apply online to be considered
• 18 years of age or older
• Any offer of employment is conditioned upon the successful completion of a background investigation
• Unrestricted work authorization to work in the United States is required. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
• Willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified persons with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


Additional Information

Keywords: Gallagher, Carrollton , Quality Performance Vice President, Other , Carrollton, Texas

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