Regional Director of Patient Advocacy-Hospice at Home - Hiring Now!

Company: Intrepid USA
Location: Carrollton
Posted on: October 9, 2021

Job Description:

Intrepid USA - Our vision makes a difference:

We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.  We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.  What makes our vision different:

• Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
• Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local “family business” style of operations, clinical and patient experience
• Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
• We are committed to caring for our patients just as if they were our family

Why working here is awesome:

• Industry leading online training system and modules for continuing education thru Intrepid University
• Clinician centric WellSky EHR to improve clinical documentation quality and patient care
• Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
• 401K available to all team members
• Supportive time away through PTO time and company paid holidays for Full-time team members
• Mobile benefits access, 98.6 telemedicine access, health education library and health cost estimator for Full-time team members.
• Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
• Short and long term disability insurance available at affordable rates for Full-time team members.
• Talent science that improves the quality of our talent acquisition, recruiting process and team members

Great work you’ll do here:

The Regional Director of Patient Advocacy (RDPA) will be responsible for developing and implementing sales and marketing plans over multiple providers. These marketing plans should maintain and increase client/referral base and revenue.   The RDPA will also provide leadership to the Patient Advocates within their region of responsibility.  This role will develop relationships with community referral bases to meet targeted financial objectives and annual budget within their region of responsibilities.  It is important to always be a resource to all agencies.

• Initiates and facilitates contracts with payer sources
• Responsible for census development for multiple providers through the implementation of external and internal marketing programs with both existing and new referral sources
• Work with the Managers and Patient Advocates to develop annual sales/marketing plan which will assist in maintaining and increasing client base
• Ensures that regional area meets and exceeds growth goals established in annual budget
• Medicare census growth, Medicare admission growth, agency/provider growth, gross revenue growth & profitability growth
• Identify and recommend development of new product/service/niche offerings and current product/service enhancements
• Perform field visits with the Account while providing both oral and written feedback
• Work with Administrators to help manage the Patient Advocates
• Conduct, attend, and manage local and regional sales/operations meeting in order to provide sales development, teamwork, market strategies, training, etc.
• Communicate with Administrator/Directors/Regional Director of Operations on a regular basis to ensure Agency/Provider goals are achieved
• Assist with training and development of quality Patient Advocates for the local Agency/Provider
• As a member of the Regional Leadership Team, ensures success and coordination within Operations and Sales
• Effectively communicates to the Patient Advocates a strong message consistent with the company’s mission and goals as well as that of the senior management team
• Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company

What we’ll love about you:

• Passion and commitment to excellence, quality and integrity
• Embracing and leading the patient care mission through providing an exceptional patient experience
• Positive attitude and ability to fit in as a collaborative team member for patient care
• Excellent interpersonal communication and patient/family engagement skills
• Commitment to documentation excellence and quality along with ability to educate and inspire others
• High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
• Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
• Ability to demonstrate skills in both a collaborative and solo contributor capacity
• Experience with EHR systems and their implementation/optimization in complex settings
• Proficiency with federal, state and governing agency regulations
• Participates in continued clinical and in-service education, as well as professional training required by law
• Knowledge and comfort level working with technology and enterprise wide support systems and tools
• Successful management of a high volume of work, changing priorities as needed
• Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
• Outstanding presentation, writing and communication skills
• Promotes the agency through positive representation and communication of its services
• Capable of using professional judgement to delegate selected tasks
• Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
• Creative thinker who embraces thought leadership
• Capable of making challenging decisions and willing to take responsibility for them.
• Bachelor’s degree in Marketing or related field
• Five (5) years’ experience in sales and/or healthcare marketing, preferably home care/hospice
• Sales Management experience strongly preferred, multi-state coverage a plus
• Valid driver’s license and automobile insurance

Keywords: Intrepid USA, Carrollton , Regional Director of Patient Advocacy-Hospice at Home - Hiring Now!, Other , Carrollton, Texas