Spanish Bilingual Call Center Agent/Customer Service Representative

Company: SWC Group
Location: Carrollton
Posted on: January 9, 2022

Job Description:

Call Center Agent/Customer Service Representative

Call Us Now to Speak to one of our Recruiting Managers:

972-905-3410

Weekly Training Classes What we're looking for? Minimum 1 year experience in a call center in-office environment
Ability to start work on time (start 5 minutes before shift start)
Ability to achieve top Quality Assurance scores
Ability to maintain professional etiquette under pressure
Customer service focus with the ability to listen to customer needs and recommend solutions
Solid computer and multi-tasking skills
Handle personal and private data confidentially and securely

What will you be doing? Answer inbound customer service calls Average handle times below 7 minutes
Answer on average 50 to 80 calls per day

Take payments for outstanding invoices
Help customers with account set up and updates
Notate each account with efforts performed and results attained

What schedule will you work? Training Schedule (1 Week) Monday thru Friday 8:00 AM to 5:00 PM
Work Schedule Schedule Based on availability Monday thru Friday with Saturday & Sunday OFF
Monday thru Saturday with Wednesday & Sunday OFF
Monday thru Saturday with Thursday & Sunday OFF

Shift Based on availability 9:00 AM 6:00 PM (will be required to clear calls on hold)
8:30 AM 5:30 PM (Only shift for Saturday Schedule)
8:00 AM 5:00 PM

Holidays Off on major holidays

Compensation? Spanish bilingual $15.00 (test required)
Daily incentives based on performance (Up to $50/day)
Monthly incentive based on performance (Average of $300)
Performance review every 3 months with potential merit increases

Who we are? 45 years of experience in the government, highway toll, telecommunications, cable, property management, education, and utility industries. Our results-oriented solutions span the full collection cycle and includes first party, pre-collection, third party and guaranteed revenue solutions.

Available Benefits: Hourly Base Salary with bonus potential
Holiday and Vacation plan
Medical, Dental and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Plans
Flexible Spending Accounts for child-care and medical expenses
401(k) Plan with matching contribution
Employee Referral Bonus
Paid Training Program
Employee Referral Program

SWC Group is committed to helping our employees reach their individual goals. We provide all employees with ongoing training, growth opportunities and benefits.

SWC Group

4120 International Pkwy, Suite 1100

Carrollton, TX 75007

www.swcgroup.com

Keywords: SWC Group, Carrollton , Spanish Bilingual Call Center Agent/Customer Service Representative, Other , Carrollton, Texas