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Contact Center Representative

Company: TMX Finance
Location: Carrollton
Posted on: January 16, 2022

Job Description:

Requisition ID 2021-12714Category: Collections/Contact CenterLocation: US-TX-CarrolltonOverviewContact Center RepresentativeCarrollton, TXAs a Contact Center Representative, you would be part of a dynamic corporate culture dedicated to supporting our stores and Team Members. Our Contact Center Representatives love to talk to people and use their ability to provide the highest-level Sales experience. Whether it's answering a potential customer's questions or chatting with a current customer, you work every day knowing that your interactions and sales are helping people - and we'll give you the tools and training to help you succeed.This position is based in-office. The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, encouraging face coverings (unless otherwise required by law), and considering state, local requirements and Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines.ResponsibilitiesInteract with and develop customer relationships via telephone and LiveChat functionality to drive sales and build new business sources.Sell loan/pawn/personal loan products to interested consumers.Follow up with prospective consumers via telephone on sales leads generated by various online entities.QualificationsHigh School Diploma, GED, or equivalent education Minimum 0-3 years' experience in a call center environmentSales-experience and a passion for customer serviceExcellent written and verbal communication skillsAbility to work in a fast-paced and reward, results-driven environmentAbility to handle multiple competing tasks with ease and enthusiasmOutgoing personality, sales-driven mindset with an emphasis on customer serviceAbility to work corporate hours of operation (as early as 7am CT and as late as 9pm CT), including limited Saturday hours (as early as 7am CT and as late as 4pm CT)Proficiency in Microsoft Office Suite, to include Word, Excel, and OutlookPhysical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.Learn More About UsThe Contact Center Rep is a member of the Contact Center, a division of our Store Support team, a group of diverse and talented individuals working steadily behind the scenes to help our stores create an exceptional customer experience and to operate at the highest level. Responsible for helping to document our customer issues, generating customer service cases for the field leadership to address the issues, and being an integral part of our brand, our Contact Center CSRs use their love for business, people, and service to help manage the relationships with our customers and help people every day. To learn more about our business and the Contact Center Team, visit us at out what's happening in our Company at information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. All TMX Finance-- Family of Companies Are Equal Opportunity Employers. #INDCORPPI158461730

Keywords: TMX Finance, Carrollton , Contact Center Representative, Other , Carrollton, Texas

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