Telephone Operator Sr.

Company: US Oncology, Inc.
Location: Carrollton
Posted on: May 7, 2022

Job Description:

Overview Texas Oncology's Covid 19 vaccine mandate policy requires that all new hires be vaccinated or obtain an approved exemption before their start date. More information will be provided to you throughout the interview process. Texas Oncology is looking for a Telephone Operator SR. to join our team! This full time position will support the Carrollton, TX location. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." - in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. Why work for us? One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. Responsibilities The Telephone Operator, under limited supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Texas Oncology requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. Responsibilities The essential duties and responsibilities: Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides a pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Responsible for the in-house paging system. Performs clerical duties as assigned to maintain workflow in the department. Qualifications The ideal candidate for the Telephone Operator will have the following background and experience: High school diploma or equivalent required. Minimum five years office experience, preferably in a medical setting. Will consider entry to mid-level experience Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

The ideal candidate for the Telephone Operator will have the following background and experience: High school diploma or equivalent required. Minimum five years office experience, preferably in a medical setting. Will consider entry to mid-level experience Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

The Telephone Operator, under limited supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Texas Oncology requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. Responsibilities The essential duties and responsibilities: Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides a pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Responsible for the in-house paging system. Performs clerical duties as assigned to maintain workflow in the department.

Keywords: US Oncology, Inc., Carrollton , Telephone Operator Sr., Other , Carrollton, Texas