IT Support Specialist
Company: Intrepid USA
Location: Carrollton
Posted on: May 8, 2022
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Job Description:
Overview:
Intrepid USA - Our vision makes a difference: We are a top 10
national home healthcare company with an overall 50 year history of
excellence driving our future vision forward. We are putting a dent
in the homecare universe through our commitment to providing
affordable, personalized, patient and family centered medical home
healthcare, home hospice, private duty homecare and independent
living support services delivered in a concierge style, on-demand
to create an exceptional patient experience. What makes our vision
different:Culture driven by servant based leadership with an
inverted organization chart. Our clinical teams are at the top and
our CEO is at the bottom supporting our organizationOur Care
Centers are not franchises. We have a National Support Center
helping our Care Center leaders manage and drive their local family
business style of operations, clinical and patient experienceOur
teams manage their local Care Centers where they are embedded in
the fabric of the communities they serveWe are committed to caring
for our patients just as if they were our family
Responsibilities:
Great work youll do here:The IT Support Specialist is responsible
for supplying support to Helpdesk and end users on a variety of
issues.Respond to support services ticketing system, telephone
calls, emails and personnel requests for technical supportDocument,
track, and monitor the problem to ensure a timely
resolutionMaintain, analyze, troubleshoot, and repair computer
systems, hardware and computer peripheralsDocument, maintain,
upgrade or replace hardware and desktop software systemsSupport and
maintain user account information including rights, security and
systems groupsAssist in computer operations by maintaining rapport
with external vendors and support/service representativesAssist in
PC hardware installation of equipment and network componentsWork
closely with the other IT Support Specialists to help maintain
accurate inventories of IT related equipment and peripheralsAssist
Telecommunications Administrator with mobile and handheld device
setup and related issuesPromote communication between Information
Systems and other Corporate Departments and Branch
locationsCompletes other assignments and duties as requested and
assigned to accomplish the goals and objectives of the Company
Qualifications:
What well love about you:Embracing and leading the patient care
mission through providing an exceptional patient
experienceExcellent interpersonal communication and patient/family
engagement skillsCommitment to documentation excellence and quality
along with ability to educate and inspire othersHigh energy, focus,
work ethic, motivation and commitment to lifelong learning and
growthFlexibility with diverse clients, cultures, and environments
allowing you to provide excellent careAbility to demonstrate skills
in both a collaborative and solo contributor capacityKnowledge and
comfort level working with technology and enterprise wide support
systems and toolsSuccessful management of a high volume of work,
changing priorities as neededOutstanding presentation, writing and
communication skillsCapable of using professional judgement to
delegate selected tasks Creative thinker who embraces thought
leadershipHigh School Diploma and/or MIS degreeCapable of making
challenging decisions and willing to take responsibility for
them.Three to Five (3-5) years experience supporting end user
hardware, software and peripherals Knowledge of all version of
Microsoft Windows desktop operating systems with emphasis on W7 and
Microsoft Office products with emphasis on Office 2007, Office 2010
and Office 365Knowledge of setup and support for workstation and
laptops with emphasis on Lenovo, HP and DELL; familiar with desktop
imaging softwareFamiliarity with workstation remote management
software such as Dameware or other equivalent utilityFamiliarity
with networked environment with the ability to troubleshoot basic
workstation and other networked device connectivity
issuesExperience with active Directory user setup and
managementKnowledge of WellSky and/or other Medical / Home Health
Application a plus#INTREPID
Keywords: Intrepid USA, Carrollton , IT Support Specialist, Other , Carrollton, Texas
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