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Regional Operations Specialist

Company: DuraServ
Location: Carrollton
Posted on: May 11, 2022

Job Description:

Are you an accountable, detail-oriented, and fast-paced team player with exceptional organizational skills? Do you take pride in your work and enjoy supporting a growing company?

We Want You!

At DuraServ, we are one of the main distributors of major commercial door and dock manufacturers in the industry. Our mission is to be the most trusted provider in the industry. Since opening the doors in 2001, our secret to sustaining continuous growth has been our culture, which is focused on taking great care of every customer, treating employees well and with respect, and being "first and best" in all markets.

Under minimal direction, the Regional Operations Support Specialist works side-by-side with Division Service Departments to implement and execute DuraServ Operational Best Practices across assigned regions. This role will report directly to the Vice President of Operations to support a variety of tasks, special operational projects, and significant job transitions as directed. The part will be based out of our Carrollton, Texas Corporate office with travel to all our Divisions to grow the business.

Primary Responsibilities (include but are not limited to):
Provide Operational Best Practices for all Service Departments within assigned Regions to ensure corporate operational metrics are achieved
Train to Operational Excellence within the Region with known Best Practices
Facilitates the continuous improvement with all Service Departments in Regions assigned in alignment with DuraServ Operational Guidelines/Best Practices
Identify and understand issues and opportunities; compare data from different sources to conclude, use practical approaches for choosing a course of action, and take action consistent with available facts, constraints, and probable consequences
Proven ability to leverage the capabilities and insights of individuals with diverse styles, abilities, and motivations to achieve strong results
Ability to remain flexible and adjust promptly and effectively during times of change
Ensure compliance with company policies and procedures
Identify, escalate and implement Best Practices across the Region
Support operational excellence training for all offices in the Region
Understands and supports the training of our Divisions within Regions on the use of continuous improvement methodologies
Integrate Operational Best Practices for all new acquisitions
Support Operational Best Practices excellence training for all offices in the region
Carry out other projects as directed by the Vice President of Operations

Skills we are seeking:
Bachelor's Degree in relevant field preferred.
Lean/Six Sigma Green Belt Certification is a plus.
Prior experience in manufacturing, distribution and service industries is helpful.
Established computer skills and specific familiarity with Microsoft Windows and Microsoft Office (Excel, Word, PowerPoint, Visio, and Teams) required.
Rigorous and regular employment of standard Lean problem-solving tools (data analytics/Pareto charting, Fishbone diagrams, 5 Why's, & 8D) and Kaizen to address performance shortcomings and drive rapid process and performance improvement.
Customer Service Oriented
Demonstrated leadership experience and capabilities
Be accessible to customers and co-workers
Be accountable to yourself and the company for your performance
Be positive and enthusiastic
Be a team player, hustle, and have a great attitude
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail

Continuous training and development program
We offer a full benefits package including medical, dental, vision, supplement insurance plans, and a 401K with company match
The company benefits include life insurance, short and long-term disability
My Personal Health Assistant program for a healthier you
We've partnered with companies and have discounts for our employees
Potential annual bonus

Equal is Greater
At DuraServ, Diversity, Equity and Inclusion are more than just words for us. Our diverse and inclusive teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Equal Opportunity is the law, and DuraServ is proud to be an equal opportunity workplace.

Keywords: DuraServ, Carrollton , Regional Operations Specialist, Other , Carrollton, Texas

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