Product Support Associate (Remote)

Company: Thomson Reuters
Location: Carrollton
Posted on: June 25, 2022

Job Description:

About the RoleIn this opportunity as Product Support Associate, you will:Provide timely support across a wide range of tax products, as needed, to include inbound phone calls, emails, chat and web submissionDeliver high quality customer experience on a consistent basis, advocating for the customersEfficiently utilize internal resources and execute good time managementEnsure adherence to departmental processes and proceduresAssist and collaborate with other internal teams, as neededParticipate in training projects and deliver on-demand coachingAbout YouYou're a fit for the role of Product Support Associate if you:Have experience in a customer care support role (tax, technical support or IT Help Desk knowledge is a plus)Demonstrate critical thinking and strong customer service skillsAre available to work varying shifts and/or overtime, as neededDemonstrate a high work ethic and ability to be timely, efficient, and reliableDemonstrate a customer focus and growth mindset, as well as embrace changeAssociate degree or equivalent workforce experience preferredAt Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:Compensation: Base salary, plus yearly bonus dependent upon your performanceLearning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management courses, key talent programs, tuition reimbursementBenefits: Flexibility, Comprehensive health coverage with benefits that are effective day onePerks: Social events & activities, generous vacation package plus 2 paid volunteer workdays a yearDo you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings click here to know more.More information about Thomson Reuters can be found on thomsonreuters.com.

Keywords: Thomson Reuters, Carrollton , Product Support Associate (Remote), Other , Carrollton, Texas