Auto Loan Verification Specialist
Company: Crescent Bank
Location: Carrollton
Posted on: July 27, 2022
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Job Description:
Crescent Bank is looking for a talented professional to fill an
open position as an Auto Loan Verification Specialist. The primary
function of this position is to support the loan origination
process and ensure all supporting documentation is collected and
validated prior to loan funding. This person will also ensure
compliance with state and federal laws, and adherence to Crescent
Bank loan policy and funding processes. Responsibilities include
placing outbound phone calls to customers and dealerships, fielding
inbound dealership/customer phone calls to answer questions and
process loan documents, working with external sources to validate
accuracy loan packet details, and ensuring all required
documentation is collected and validated.Company Profile:Crescent
Bank began in 1991 as a small New Orleans based community bank.
Today, Crescent Bank has a presence nation-wide and is on a mission
to leverage technology to provide auto lending and savings access
to consumers who may not be served by other traditional banking
products.Crescent Bank prioritizes employee growth and advancement-
both as employees and as individuals- through our core values and
through the benefits we offer.Our Core Values include: Be a Team
Player, Continuously Improve, Do the Right Thing, Put the Customer
First, & Take OwnershipWe are proud to offer the following key
benefits:--- Workplace flexibility for eligible positions--- All
the insurance programs you d expect- health, dental, vision, life,
disability, + more--- Multiple types of paid time off--- Retirement
program with company contribution--- Paid parental Leave---
Award-winning Wellness programs--- Tuition Reimbursement--- Payroll
on Demand- access your pay when you need it most.Essential Duties
and Responsibilities:--- Place outbound phone calls to customers
and dealers and meet expectations for effective phone use,
including phone call length, wrap-up time, and overall
utilization.--- Handle incoming customer service calls on a
shared/rotating internal phone system.--- Complete due diligence on
outstanding verifications in compliance with company policies,
including but not limited to verification of employment, income,
and insurance.--- Review Retail Installment Sales Contract and
supporting documents for completeness and compliance with state and
federal laws.--- Use effective judgment to detect and avoid
fraudulent activity on documentation.--- Communicate, both verbally
and written in a professional, concise and positive manner and
tone.--- Utilize time-management and multi-tasking skills to fund
contracts effectively and efficiently.--- Ability to identify
issues in a timely manner and work independently with less reliance
on others to perform basic job duties.--- Proactively manage time,
balance daily workflow and demonstrate the ability to consistently
follow up on pending pipeline.--- Meet quality and productivity
standards in accordance with Crescent Bank s confidentiality
policies and organizational values.--- Performs additional duties
as needed within the department.Position Requirements:--- High
school diploma or general education degree (GED); or one to three
months related experience and/or training; or equivalent
combination of education and experience.--- Proficient in the use
of personal computers and applications including Microsoft Office
and Outlook--- Strong communication, organizational and time
management skills
Keywords: Crescent Bank, Carrollton , Auto Loan Verification Specialist, Other , Carrollton, Texas
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