Auto Loan Verification Specialist

Company: Crescent Bank
Location: Carrollton
Posted on: July 27, 2022

Job Description:

Crescent Bank is looking for a talented professional to fill an open position as an Auto Loan Verification Specialist. The primary function of this position is to support the loan origination process and ensure all supporting documentation is collected and validated prior to loan funding. This person will also ensure compliance with state and federal laws, and adherence to Crescent Bank loan policy and funding processes. Responsibilities include placing outbound phone calls to customers and dealerships, fielding inbound dealership/customer phone calls to answer questions and process loan documents, working with external sources to validate accuracy loan packet details, and ensuring all required documentation is collected and validated.Company Profile:Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take OwnershipWe are proud to offer the following key benefits:--- Workplace flexibility for eligible positions--- All the insurance programs you d expect- health, dental, vision, life, disability, + more--- Multiple types of paid time off--- Retirement program with company contribution--- Paid parental Leave--- Award-winning Wellness programs--- Tuition Reimbursement--- Payroll on Demand- access your pay when you need it most.Essential Duties and Responsibilities:--- Place outbound phone calls to customers and dealers and meet expectations for effective phone use, including phone call length, wrap-up time, and overall utilization.--- Handle incoming customer service calls on a shared/rotating internal phone system.--- Complete due diligence on outstanding verifications in compliance with company policies, including but not limited to verification of employment, income, and insurance.--- Review Retail Installment Sales Contract and supporting documents for completeness and compliance with state and federal laws.--- Use effective judgment to detect and avoid fraudulent activity on documentation.--- Communicate, both verbally and written in a professional, concise and positive manner and tone.--- Utilize time-management and multi-tasking skills to fund contracts effectively and efficiently.--- Ability to identify issues in a timely manner and work independently with less reliance on others to perform basic job duties.--- Proactively manage time, balance daily workflow and demonstrate the ability to consistently follow up on pending pipeline.--- Meet quality and productivity standards in accordance with Crescent Bank s confidentiality policies and organizational values.--- Performs additional duties as needed within the department.Position Requirements:--- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.--- Proficient in the use of personal computers and applications including Microsoft Office and Outlook--- Strong communication, organizational and time management skills

Keywords: Crescent Bank, Carrollton , Auto Loan Verification Specialist, Other , Carrollton, Texas