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Infrastructure Operations Lead

Company: TMX Finance
Location: Carrollton
Posted on: September 16, 2022

Job Description:

Requisition ID 2022-29737Category: IT/ISLocation: US-TX-CARROLLTONOverviewInfrastructure Operations LeadCarrollton, TX The TMX Finance-- Family of Companies is looking for an Infrastructure Operations Lead to join our team to provide IT Infrastructure and Operations Services to our Information Technology department. You will work to manage and maintain our Cloud Technology Program and support activities related to development and maintenance of policies, standards, procedures, and controls. Using your extensive infrastructure, operations, governance, and technologies experience, you will collaborate with the broader Information Technology team and other departments within the Company to advance program maturity.ResponsibilitiesServe as the first point of escalation for day to day operational and engineering activities in TMX Corporate offices and assisting with Stores.Diagnose and troubleshoot performance issues across Windows/MacOS and Cloud based architectures.Manage and support 3rd party SAAS applications such as Microsoft Office 365 (Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, Active Directory, DHCP, DNS).Provide end to end technical support for onboarding an offboarding employees within the organization.Works closely with Manager and Dept. Head to propose and recommend hardware and software solutions for use by TMX Employees.Oversees and manages on hand inventory, along with projecting future inventory needs Responsible for overall Life Cycle Management and inventory recommendations.Manage users, groups, and computer objects within on-premises and Cloud based Active Directory Services.Coordinate enterprise infrastructure hardware and software installation and upgrades. Support stores with Tablet issues and troubleshooting to ensure proper functionality of these devices. And works wit 3 rd party support teams to make sure that all Knowledge Base articles are kept up to date and are accurate to resolve issues.Qualifications4+ years of relevant experience working in the IT Support field3+ years of management experienceExperience with Inventory management, controls, reporting and LifeCycle Asset Management.Experience with Active Directory, DHCP/DNS, and Windows Server Medium level knowledge of Office365 applications including Exchange, Exchange Online, Microsoft Teams, Office Suite, SharePoint Online and OneDriveBroad understanding of infrastructure hardware and software systems including network, compute, storage, and security for traditional data center as well as cloud technologies such as Microsoft Azure and AWSHigh Level understanding of computer networking and proven knowledge of TCP/IP, WANs (Wide Area Networks) LANs (local area networks) and Wi-Fi networking.Excellent Customer Service, interpersonal, communication skillsAbility to multi-task efficiently and be detail oriented and highly organizedExcellent teamwork, communication and presentation skills including the ability to clearly articulate technology strategy recommendations often to those without a technical acumenAble and willing to learn new as well as existing technologiesPhysical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboardExcellent written, verbal and Organizational skillsSense of urgency to complete assigned tasks and be able to do this with little direct supervision.Some after-hours work is required for this position.Preferred QualificationsMicrosoft certifications are a plusCisco Meraki Experience a Plus Learn More About UsThe Infrastructure Operations Lead is a member of the Information Services team, which strives to provide a stable, high availability IT environment to allow for superior delivery of customer satisfaction both, in the field and in the corporate offices. Check out what's happening in our Company at information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. All TMX Finance-- Family of Companies Are Equal Opportunity Employers. #LI-KR1 #INDCORPPI190321009

Keywords: TMX Finance, Carrollton , Infrastructure Operations Lead, Other , Carrollton, Texas

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