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Operations Helpdesk Coordinator

Company: Regus
Location: Carrollton
Posted on: September 19, 2022

Job Description:

Operations Help Desk Coordinator Are you ready to join the workspace transformation? Leading a transformation requires talent, energy, focus and commitment thats why were looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality. If that sounds like you read below to find out more! Job purpose The Operations Helpdesk Coordinator will support all centres operational queries through a variety of IWG systems and encompass all aspects of running a centre. The Operations Helpdesk Coordinator will also administer centre operational systems and draft and facilitate centre communications. The Coordinator will strive to ensure a Great Day at Work is achieved for both our team members and customers.

  • Monitor the Operations Help Desk through email, tickets, online posts, and inbound calls.
  • Assist centre teams with resolving operational, legal, team member, and customer service issues.
  • Guide centre teams through submitting and escalating resolution for non-operational needs.
  • Maintain and foster strong/positive working relationships with centre teams.
  • Monitor frequently asked questions and report areas for additional training or clarification for centre team members.
  • Assist with implementation and training of new products & procedures.
  • Resource for regional and corporate management teams.
  • Administer functionality and documentation of centre operational system tools. *(FedEx Tool, NCO Checklist, Centre Closure Tool, etc.)
  • Maintain NASOP and other online training and guidance materials.
  • Draft and distribute regularly scheduled and on-demand internal communications related to company initiatives.
  • Draft customer facing communications supporting program initiatives as needed.
  • Support center openings, relocations & closings. Position Requirements:
    • Thorough knowledge of day to day operations of a center, and all products and services.
    • Ability to effectively establish rapport with team members.
    • Participation in special projects when needed.
    • Ability to define problems and answer questions in a timely manner.
    • Customer service oriented with a strong focus on problem solving and time management.
    • Ability to handle multiple tasks and competing priorities.
    • Excellent verbal and written communication skills.
    • A typing speed of at least 45 wpm.
    • Proficient in MS Excel is a must.
    • Strong analytical and problem-solving skills.
    • Strong attention to detail.
    • Preferably located in Dallas, TX area or surrounding cities. Attributes:
      • Pride pays attention to detail; takes responsibility for maintaining high standards.
      • Resilient enjoys challenges and acts as a positive role model to change; consistently demonstrates energy for fast-paced workloads, and passion to exceed expectations.
      • Influential confident and approachable; delivers results by building strong relationships with peers to motivate and have trust in their decisions
      • Self - Motivated takes ownership and acts decisively to solve problems and deliver results. Makes every minute of everyday count.
      • People sets clear goals and expectations to work towards a required objective. About IWG With over 3300 locations in over 110 countries and 1000 cities across the world, IWG is the global leader in the fast growing Workspace as a service sector. As the owner and operator of internationally renowned brands like Regus, Spaces, Signature (and more) we provide local and global networks for all kinds of businesses.

Keywords: Regus, Carrollton , Operations Helpdesk Coordinator, Other , Carrollton, Texas

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