Company: Carrier Enterprise
Posted on: November 16, 2022
2000 Luna Road Dock 28-32, Carrollton, Texas 75006
Carrier Enterprise is a joint venture between Watsco, Inc. and
Carrier Corporation. Carrier Enterprise sells and distributes
Carrier, Bryant and Payne residential and light commercial Heating,
Ventilation and Air Conditioning (HVAC) products, parts and
supplies throughout the United States, Latin America and Caribbean
utilizing 110 locations in 20 states and Puerto Rico.
We currently have an exciting opportunity for a Warranty
The Warranty Coordinator will be responsible for:
* Researching warranty claims by partnering with customers, store
associates, Customer Assurance Managers to obtain pertinent
* Entering warranty claims in our database system verifying and
double-checking accuracy of information through each step of the
* Submitting requests to the manufacturer for needed updates and
following through to closure.
* Providing warranty support to cross functional departments
including stores and sales staff.
* Handling a high volume of customer inquiries, primarily through
email with the possibility of expanding into a call center
* Assisting with special projects as required.
Carrier Enterprise (CE) is a subsidiary of the largest independent
HVAC/R distribution company in the world, Watsco, Inc. At CE we
proudly distribute industry leading brands such as Carrier, Bryant,
Payne, GREE and other brands of HVAC and Refrigeration equipment,
as well as a full-line of aftermarket parts, supplies and
accessories. CE has approximately 200+ locations throughout 28
states, Puerto Rico, the Caribbean, Latin America, Mexico and
Canada with over 2,000+ employees. Our vast footprint, inventory
and e-Commerce platform allows us to provide our customers with
best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to
the HVAC/R industry. Our vision for Carrier Enterprise is
simple...to become a world-class distribution company, and achieve
differentiation through the relentless pursuit of service
excellence. Our customers and our employees make the difference. We
have vast opportunities at our stores, distribution centers, field
offices, business units and Headquarter location. We embrace the
diverse experiences, backgrounds, knowledge and ideas that make up
our company culture. Those experiences only strengthen our teams
and our business. From our retail locations to our e-Commerce and
mobile platforms our team has the tools to help you grow your
career at Carrier Enterprise. See where your drive will take
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a
competitive total pay (plus bonus on sales incentives) and benefits
package inclusive of health, dental, vision, life insurance and
* Solution oriented thinker and a self-starter
* Highly organized and detail oriented
* Ability to multi-task
* Strong research skills, ability to obtain information with
* Strong analytical skills with a focus on problem solving
* Strong customer service skills, proven success of building a
rapport quickly with internal and external customers
* Must have strong PC skills and proficient Microsoft Office skills
to include Word, Excel, PowerPoint, Outlook, Access, and other
* Previous warranty experience a plus
All full-time employees are eligible for the following
* Medical, Dental, and Vision insurance
* Paid Time Off (PTO) and Paid Holidays
* 401(k) plan with company match
* Employee Stock Purchase Program
* Health Savings Account
* Tuition Reimbursement
* Employee Assistance Programs
* Wellness Rewards
* Company-paid Life Insurance and Short-Term Disability
* and much more!
This position is a hybrid in-office/remote opportunity.
Keywords: Carrier Enterprise, Carrollton , Warranty Coordinator, Other , Carrollton, Texas
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