Warranty Coordinator

Company: Carrier Enterprise
Location: Carrollton
Posted on: November 16, 2022

Job Description:

2000 Luna Road Dock 28-32, Carrollton, Texas 75006



Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 110 locations in 20 states and Puerto Rico.



We currently have an exciting opportunity for a Warranty Coordinator.



Job Responsibilities:



The Warranty Coordinator will be responsible for:



* Researching warranty claims by partnering with customers, store associates, Customer Assurance Managers to obtain pertinent information.

* Entering warranty claims in our database system verifying and double-checking accuracy of information through each step of the process.

* Submitting requests to the manufacturer for needed updates and following through to closure.

* Providing warranty support to cross functional departments including stores and sales staff.

* Handling a high volume of customer inquiries, primarily through email with the possibility of expanding into a call center environment.

* Assisting with special projects as required.



Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.



Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!



Find out more about CE at www.carrierenterprise.com.



Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).



Qualifications:



* Solution oriented thinker and a self-starter

* Highly organized and detail oriented

* Ability to multi-task

* Strong research skills, ability to obtain information with minimal guidance

* Strong analytical skills with a focus on problem solving

* Strong customer service skills, proven success of building a rapport quickly with internal and external customers

* Must have strong PC skills and proficient Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, and other web-based applications

* Previous warranty experience a plus



All full-time employees are eligible for the following benefits:



* Medical, Dental, and Vision insurance

* Paid Time Off (PTO) and Paid Holidays

* 401(k) plan with company match

* Employee Stock Purchase Program

* Health Savings Account

* Tuition Reimbursement

* Employee Assistance Programs

* Wellness Rewards

* Company-paid Life Insurance and Short-Term Disability Insurance

* and much more!



This position is a hybrid in-office/remote opportunity.

Keywords: Carrier Enterprise, Carrollton , Warranty Coordinator, Other , Carrollton, Texas