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End User Computing Lead

Company: McKesson
Location: Carrollton
Posted on: November 17, 2022

Job Description:

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. The EUC Lead is responsible for all operational aspects of McKesson's End-User-Compute (EUC) & Citrix Technologies. This position requires working with key Engineering towers, vendors, business partners along with MSPs to ensure the successful operation planning execution and support required to continuously improve the user experience. Key Responsibilities Works with EUC tower lead to ensure all aspects of EUC & Citrix operation's align with corporate requirements, including but not limited to SOP's, operational runbook, RACI, defining user device standards and policies (in partnership with Engineering leadership) Partners with Engineering Towers to establish and maintain modern workplace technology roadmaps, engineering strategy and operating standards. Manages MSP engagements to ensure effective execution and delivery of EUC Operations to McKesson business units relative to SLA's and contractual obligations. Collaborates closely with Security functional towers to ensure secure seamless delivery of digital workplace technologies/Management of the EUC hardware and software estate, ensuring compliance, governance and security posture Ensure compliance for controls, standards, device posture, MFA, detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments, transitioning knowledge to infrastructure operations, and other various levels of global technical support. Ensures effective communication and updates for Operational Activities including tactical and strategic plans, Major Incidents, and requirements relating to stability and resiliency. Oversees endpoint management patching to ensure security and availability, while minimizing the potential impact on employee experience. Partners with Asset Management to Monitor and optimize digital workplace technology software licenses and entitlements. Advocate for secure computing practices and procedures and communicate best practices throughout the company. Represents EUC / Citrix in CAB Meetings for all relevant change management activities Establishes capacity, performance & availability of KPI Metrics for EUC/Citrix Operations. Develops and manages the enterprise EUC & Citrix Operational budget for maintenance, and operating costs. Collaborates with product owners, business unit, engineering, and support teams to fully understand impacts and implement remediation efforts. Drives operational excellence - develops operational playbooks to improve detection, triage, and resolution of major incidents. Promotes best practice and process standardization across the McKesson enterprise. Continuous Service Improvement: Partners with MSPs, BU stakeholders, and cross-functional teams to build a continuous improvement culture to drive operational excellence Establishes and maintains strong productive relationships with IT outsourcing partners and other suppliers to ensure that service performance is effectively managed and monitored and issues are dealt with promptly and in line with contractual obligations. Owns execution support for security, risk, and audit activities for EUC Operations ensuring that any identified risks are appropriately addressed for remediation and reported via KPI dashboards. Promotes best practice and process standardization across the McKesson enterprise. Qualifications Required: Bachelor's degree in computer science or related field is preferred, or 10 years' experience 5 or more years of experience working in IT infrastructure services and operations environment Experience with cloud, web and/or networked computing environments (Microsoft 365, Windows Server and Desktop, Active Directory, Azure, etc.) Expert skills with Microsoft 365, laptop hardware (Windows 10, macOS) iOS and Android devices, Citrix Workspace. Previous experience with enterprise MDM tools - SCCM/JAMF/Intune - knowledge of SCCM client installation, software distribution, remote control, and end-point management, Citrix workspace and storefront ecosystem, contact center and Telecom technologies. Knowledge of administration for application/OS packaging and deployment and asset management. Previous experience with Citrix Experience working with IT Service Management systems (i.e., ServiceNow) Excellent negotiation, vendor management, and partner relation skills to enhance capabilities that support business objectives Strong verbal and written communication ability with customers, senior-level management, and organizations throughout the company Proficient in methods and techniques of risk management, business impact analysis, countermeasures, and contingency arrangements relating to the serious disruption of IT services. Physical Requirements General Office Demands Travel up to 20% McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_AccommodationMcKesson.com . Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson

Keywords: McKesson, Carrollton , End User Computing Lead, Other , Carrollton, Texas

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