CarrolltonRecruiter Since 2001
the smart solution for Carrollton jobs

Administrator - Salesforce.com

Company: World Courier Management Ltd.
Location: Carrollton
Posted on: November 19, 2022

Job Description:

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

SUMMARY:

  • Under general direction of the Manager - Sales Force Technology, the Salesforce.com Administrator will assist in the customization, data quality and training projects for a large and complex Salesforce.com implementation which supports the Drug Company Sales and Marketing organization.
  • The Drug Company will be using Salesforce.com's sales force automation functionality to track Leads, Accounts, Contacts, Activities and Opportunities.
  • Along with system administration, configuration, data quality and reporting, this position will be responsible for supporting the day to day needs of the Sales and Marketing organization and helping the Drug Company implement new business practices utilizing Salesforce.com.

    PRIMARY DUTIES AND RESPONSIBILITIES:

    • Provide expertise within Salesforce.com to include, but not limited to the following:
    • Application Administration
    • Provide day-to-day end user support of the CRM application to all levels of the organization
    • Create and manage user accounts and groups including security configuration
    • Add, delete and modify users as employees are hired, transferred or leave the organization
    • Create and manage custom objects, fields and formulas
    • Develop and maintain validation rules and custom workflows
    • Complete bulk imports and exports of data
    • Batch reassignment of accounts and opportunities based on organizational changes
    • Regularly perform database de-duping and cleanup procedures
    • Manage ongoing support requests and administrative needs of users
    • Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
    • Assist users and stakeholders with analytics and report design and management
    • Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata
    • Participate in the integration process of the CRM system with other enterprise systems
    • Process Discovery and Enhancements
    • Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
    • Determine, document and communicate user and system requirements, processes and standard procedures
    • Work with leadership to leverage the application to support additional business processes or functions
    • Integration and Collaboration
    • Collaborate with other business units that share the salesforce.com instance
    • Partner with other divisions within company to ensure successful collaboration and sharing of data, contacts, leads, procedures, processes, knowledge and more
    • Developing and helping to enforce master data management and governance
    • Training & User Adoption
    • Develop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessions
    • Conduct training
    • Manage and communicate a schedule for future releases/enhancements
    • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption

      COMPETENCY:
      • Balances Stakeholders
      • Business Insights
      • Business Acumen
      • Collaborates
      • Communicates Effectively
      • Customer Focus
      • Decision Quality
      • Ensure Accountability
      • Functional Knowledge
      • Instills Trust
      • Manages Ambiguity
      • Manages Complexity
      • Situational Adaptability

        What your background should look like

        • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience.
        • Normally requires four (4)+ years directly related and progressively responsible experience.
        • Bachelor's degree required.
        • At least two years' experience serving as a Salesforce.com administrator is required.
        • Proficient in data management. Experience with Data Loader and other data scrubbing and reporting tools strongly preferred.
        • Solid understanding of accounts, leads, opportunities and contacts.
        • Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact.
        • Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing.
        • Strong team player with a customer service-oriented attitude.
        • Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities.
        • Ability to communicate effectively, both orally and in writing.
        • Excellent interpersonal skills.
        • Working knowledge of computers necessary to operate effectively with company systems and programs.
        • Salesforce.com Administrator and Developer certifications are preferred.

          What AmerisourceBergen offers

          We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

          Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

          Schedule

          Full time

          Affiliated Companies

          Affiliated Companies: World Courier Management Ltd.

          Equal Employment Opportunity

          AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Keywords: World Courier Management Ltd., Carrollton , Administrator - Salesforce.com, Other , Carrollton, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Carrollton RSS job feeds