Customer Care Representative
Company: AmerisourceBergen Corporation
Location: Carrollton
Posted on: March 8, 2023
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Job Description:
Are you looking to make a difference in a patient's life? At
AmerisourceBergen, you will find an innovative and collaborative
culture that is patient focused and dedicated to making a
difference. As an organization, we are united in our responsibility
to create healthier futures. Join us and Apply today!What you will
be doingPRIMARY DUTIES AND RESPONSIBILITIES:As of August 24, 2021,
AmerisourceBergen requires all U.S. team members to be fully
vaccinated and show proof of completed vaccine prior to your first
day of employment. If you cannot receive the COVID-19 vaccine due
to a disability/medical reason or sincerely held religious belief
you will be required to follow AmerisourceBergen's policy and
process to apply for an exemption/accommodation
Assists with customer problems such as missed shipments, price
adjustments and backorders; continually strives for prompt
resolution.Frequently works with field sales associates in
coordinating special orders, accepting quotations, typing, and
manufacturer calls.Works with warehouse associates, customers and
field sales associates to ensure that the order process runs
smoothly.Processes all phone, fax, mail, e-mail, dropship and
verbal orders from customers.Responsible for providing customers
with accurate answers to questions and complaints regarding
products and services; if unable to provide assistance, escalates
customers to Customer Service Supervisor or Manager in a courteous
manner.Performs data entry for purposes such as processing orders,
accessing previous orders and special orders, and providing
customers with current prices; researches any other inquiries as
requested.Assists customers with backorders by offering
substitutions and alternatives whenever possible, contacts
manufacturers for delivery information, prices and availability,
and changes in stock number.Communicates with all departments
within the Distribution Center as well as field sales
associates.Serves as liaison between customers and field sales
associates.Makes suggestions and recommendations to
Supervisor/Manager in an effort to continually improve customer
service operations.Complies with all appropriate policies,
procedures, safety rules and regulations.Performs related duties as
assigned.What your background should look likeEXPERIENCE AND
EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration,
accountancy, sales, marketing, computer sciences or similar
vocations generally obtained through completion of a two year
associate's degree program, technical vocational training or
equivalent combination of experience and education. Normally
requires two (2) to four (4) years directly related experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
What AmerisourceBergen offersWe offer a competitive total rewards
package which includes benefits and compensation. Our commitment to
our eligible population of team members includes benefit programs
that are comprehensive, affordable, diverse, and designed to meet
the needs of our team members' and their families. Some of these
programs include paid time off including paid parental leave,
access to retirement savings vehicles, medical, dental, vision, and
life insurance options, an employee stock purchase program, and
other financial, health, and well-being focused benefits.Because we
take a balanced, global approach to our benefits, benefit offerings
may vary by location, position, and/or business unit. Some benefits
are company-paid, while others are available through team member
contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen.ScheduleFull
timeAffiliated CompaniesAffiliated Companies: Integrated
Commercialization, LLCEqual Employment OpportunityAmerisourceBergen
is committed to providing equal employment opportunity without
regard to race, color, religion, sex, sexual orientation, gender
identity, genetic information, national origin, age, disability,
veteran status or membership in any other class protected by
federal, state or local law.
Keywords: AmerisourceBergen Corporation, Carrollton , Customer Care Representative, Other , Carrollton, Texas
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