Customer Support Specialist

Company: CornerStone Staffing
Location: Carrollton
Posted on: March 10, 2023

Job Description:

Are you an Customer Service Professional looking to grow with an organization? CornerStone Staffing is currently recruiting for a lead CSR role for a Leader in the Customer Support Industry.

Job Title: Customer Support Representative

Location: Carrollton, TX

Pay: $20.19-$21.63/hr.

Schedule:
Monday - Friday, 8:30AM-4:00PM

Job Description:

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  The Customer Service Representative supports customers by providing helpful information, answering questions and repsonding to complaints.
  
  
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  The Customer Service Reps are the front line of support for the clients and customers and they ensure that customers are satisfied with products, services and features.
  
  
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  Will make 30-60 calls daily during low and peak seasons
  
  
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  Will provide clients/customers information about their grills
  
  
  
  Requirements/Duties:
  
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    Positivity and teamwork mentality
    
    
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    Start with calling the customer and attempting to provide satisfactory resolution before call end
    
    
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    Responsible for entering all orders/returns with correct details (items, pricing, coding, etc.)
    
    
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    Action customer service inquiries (FIFO) while prioritizing escalated/hot situations
    
    
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    De-escalate and manage customer conversations that result in a positive customer experience with our brand
    
    
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    Provide luxury customer service in all methods of communication and action
    
    
    
    Application Process Includes:
    
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      Background check
      
      
      
      For immediate consideration, send your resume to
      
      To Apply for this Job:
      
      Click the Apply Online button at the top of this page, or below this job description, then:
      
      
      
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      If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
      
      
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      If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Addison Branch.
      
      
      
      
      
      
      
      

Keywords: CornerStone Staffing, Carrollton , Customer Support Specialist, Other , Carrollton, Texas