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Customer Support Specialist

Company: CornerStone Staffing
Location: Carrollton
Posted on: March 10, 2023

Job Description:



Are you an Customer Service Professional looking to grow with an organization? CornerStone Staffing is currently recruiting for a lead CSR role for a Leader in the Customer Support Industry.

Job Title: Customer Support Representative

Location: Carrollton, TX

Pay: $20.19-$21.63/hr.

Schedule:
Monday - Friday, 8:30AM-4:00PM

Job Description:



  • The Customer Service Representative supports customers by providing helpful information, answering questions and repsonding to complaints.


  • The Customer Service Reps are the front line of support for the clients and customers and they ensure that customers are satisfied with products, services and features.


  • Will make 30-60 calls daily during low and peak seasons


  • Will provide clients/customers information about their grills



    Requirements/Duties:


    • Positivity and teamwork mentality


    • Start with calling the customer and attempting to provide satisfactory resolution before call end


    • Responsible for entering all orders/returns with correct details (items, pricing, coding, etc.)


    • Action customer service inquiries (FIFO) while prioritizing escalated/hot situations


    • De-escalate and manage customer conversations that result in a positive customer experience with our brand


    • Provide luxury customer service in all methods of communication and action



      Application Process Includes:


      • Background check



        For immediate consideration, send your resume to

        To Apply for this Job:

        Click the Apply Online button at the top of this page, or below this job description, then:



      • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.


      • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Addison Branch.







Keywords: CornerStone Staffing, Carrollton , Customer Support Specialist, Other , Carrollton, Texas

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