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Vice President of Customer Success, Community Oncology Technology

Company: McKesson Inc Defunct
Location: Carrollton
Posted on: March 19, 2023

Job Description:

The Role We are looking for a Vice President, Customer Success to lead a team responsible for large medical practices that rely on our full stack IT services to deliver care to cancer patients. It's about thinking like the customerunderstanding their goals and consistently delivering value. This is an opportunity for a seasoned technology healthcare leader to coach, develop, and advance our team of regional customer success leaders, helping us to achieve our customer success mission of accelerating value for our customers through IT. Key Responsibilities

  • Responsibility for outcome driven engagements determined by customer needs, helping us achieve our Customer Success mission of accelerating value delivered by IT to our customers
  • Leading, expanding, and mentoring the Customer Success team by setting the strategy and prioritizing Objectives and Key Results; hiring, training, and developing a world-class team
  • Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
  • Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
  • Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of healthcare and oncology customers
  • Partnering very closely with our business development teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
  • Deliver efficiently via strong operational focus, capability development, and alignment with key partners in technical, medical, and administrative domains
  • Responsible for the development of engagement models, methodologies, and offerings that ensure the adoption of standardized IT products at our customers Qualifications Minimum Requirements 10+ years of experience in a related field Critical Skills
    • Demonstrates solid understanding of healthcare clinical settings and technology needs
    • Passion for customers and the betterment of healthcare
    • Progressive experience in a Customer Success and/or Professional Services leadership role.
    • Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment
    • A strong strategic vision for the customer experience, professional services, and customer support
    • The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
    • A strong customer advocate with the ability and willingness to engage directly with customers
    • Ability to communicate well with individuals, teams, partners and at industry level events
    • A track record of developing and mentoring great talent and building and motivating high achieving teams. Being a leader of leaders.
    • The skills to be a data-driven decision maker, with a willingness to experiment and iterate
    • Effective and productive collaborator to drive cross-functional initiatives
    • Empathy, humility, and listening skills Education 4-year degree in a related field or equivalent experience Physical Requirements
      • General office demands
      • Must have the ability to travel up to 25% of the time At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. Thats why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position $175,400 - $292,300 McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson!

Keywords: McKesson Inc Defunct, Carrollton , Vice President of Customer Success, Community Oncology Technology, Other , Carrollton, Texas

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