MST ASM
Company: Lowe's
Location: Carrollton
Posted on: May 28, 2023
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Job Description:
--- Team leadership
--- Interviews, selects, develops and provides direct leadership
over a team of supervisors and associates that support product
categories in assigned area
--- Models the behaviors that are needed to deliver SMART customer
service, maintain an in-stock position, and keep the store clean
and safe for customers
--- Sets clear and measurable service, and operational goals for
the team, ensures the team's effort supports those goals, and
tracks progress on a daily basis
--- Connects with the team regularly to understand challenges they
are facing and to remove obstacles
--- Provides recognition for demonstrating effective behaviors and
exceeding operational goals at the individual and team level
--- Provides open and timely feedback, coaching, training,
development opportunities and mentorship to members of the team and
encourages others to communicate openly and share constructive
feedback
--- Manages performance of associates against established goals and
works with supervisors to take action when necessary to address
performance concerns
--- Encourages others to share ideas and empowers others to make
decisions while providing guidance when necessary
--- Identifies any associate relations concerns and takes the
appropriate action as needed, handling directly where appropriate
and/or escalating issues to senior management or HR
--- Program Execution
--- Drives execution of all service, reset, pricing and operational
programs in assigned area by monitoring activities, providing
feedback, and making adjustments where needed
--- Identifies any barriers to superior service and communicates
these along with solutions in a timely manner ensuring operations
do not impact the customers' ability to see or interact with
products
--- Serves as a primary escalation point for the most significant
and impactful customer complaints
--- Business Leadership
--- Manages store opening and closing procedures
--- Controls expenses including payroll and other controllable
expenses, and manages payroll hours by confirming the schedule
supports the forecasted payroll plan
--- Maintains knowledge of industry service, sales and operational
trends and shares and applies knowledge where possible
--- Identifies sales opportunities and gaps in
inventory/merchandising and creates specific plans of action to
drive improved in-stock, sales, and margin performance
--- Looks for ways within respective departments to enhance the Pro
customer experience and drive Pro sales
--- Anticipates and proactively addresses operational issues that
could impact customer service levels and/or achievement of store
sales goals
--- Monitors the use of store power equipment, ensuring that it is
operated safely at all times and addressing any violations with
associates
--- Drives a culture of safety, security and shrink prevention
throughout the store, ensuring doors and gates are secured and
monitored, signs of shoplifting and theft are reported
appropriately, and that steps are taken on a daily basis to
maintain inventory and shrink budget integrity
--- Manager-on-Duty (MOD)
--- Provides full leadership over the store, driving engagement,
customer service, and staffing and operational efficiency
--- Walks the store, observing customer/associate interaction and
providing in-the-moment coaching to ensure associates are engaging
customers and driving sales.
--- Ensures depts are properly staffed for customer traffic, shifts
associates for coverage as needed.
--- Manages associate response to call buttons
--- Validates that aisles remain clean, safe and free of
clutter
--- Funnels non-MOD activities (e.g., customer complaints,
management approvals, and other run the business activities
including opening and closing the store) to appropriate non-MOD
leaders
--- Self Leadership
--- Seeks performance feedback from others and pursues
self-development opportunities
--- Proactively builds and maintains collaborative relationships
with cross-functional partners
--- Sets an example for others by adapting quickly and effectively
to work challenges and organizational change
--- Responsibilities Specific to the MST ASM
--- Manages all reset, service and pricing activity within the
store as well as Live Nursery service and watering as seasonal need
requires.
--- Teaches and demonstrates effective use of Lowe's selling and
service model
--- Support Ad Set execution through MST Flex endcap and promo
space execution as well as validating promotional signage
readiness
--- Accountable to Product location space accuracy through SIMS
execution and feedback during reset and service execution
--- In addition to the above responsibilities, this individual is
held accountable for other duties as assigned
Minimum Qualifications
2 Years' experience leading associates in a retail environment
3 Years' experience working in a fast-paced, cross- functional work
environment
1 Year experience performing manager-on-duty responsibilities,
including management of daily store operations and processes within
and beyond assigned areas of responsibility
1 Year of experience directly managing a team of sales associates
(commissioned or non- commissioned) in retail,
business-to-business, outside sales, or consumer service industry
(Specialty ASM)
Experience using Microsoft Office Suite
Ability to obtain sales related licensure or registration as may be
required by law
Preferred Qualifications
Bachelor's Degree in a related field
Experience in retail store freight flow logistics (Operations
ASM)
5 Years' Experience leading service associates in a retail or
consumer service industry (Merchandising ASM)
5 Years' Experience directly managing a team of sales associates
(commissioned or non-commissioned) in retail, business-to-business,
outside sales, or consumer service industry (Specialty ASM)
5 Years' experience leading support/operations associates in a
retail or consumer service industry (Operations ASM)
3 Years' experience performing manager-on-duty responsibilities,
including management of daily store operations and processes within
and beyond assigned areas of responsibility
Experience working in the home improvement retail sector
Broad knowledge of interior/exterior product categories (e.g.,
flooring, cabinets, millwork, building materials, appliances, home
d--cor, lighting, plumbing)
Experience working with store computer systems (including but not
limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
#LI-JJ2
EEO Statement
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Keywords: Lowe's, Carrollton , MST ASM, Other , Carrollton, Texas
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