IT Desktop Analyst

Company: Royal & Ross, Inc.
Location: Carrollton
Posted on: November 21, 2020

Job Description:

Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft Will be on call for nights and weekends Required to travel to Alvarado TX 1-2 times per week. Will require to drive to remote sites, good driving record and license is needed. In some cases overnight stay may be required, may include out-of-state travel. all travel costs will be reimbursed Flexibility in workdayweek will be needed, 24x7 on call. Knowledge in PC OS, Software (MSOffice, hellip), PCPrinterNetworkPhone Hardware, Network topology, iOS, Tickets processing, Asset managementSDL2017

Keywords: Royal & Ross, Inc., Carrollton , IT Desktop Analyst, Professions , Carrollton, Texas