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Rental HVAC Branch Associate

Company: Carrier
Location: Carrollton
Posted on: November 21, 2022

Job Description:

Date Posted:
United States of America
CAT81: SC DALLAS 2525 Tarpley Rd, Carrollton, TX, 75006 USA
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings.

Spot Coolers is the largest portable air conditioning supplier in the United States, with locations nationwide. Our portable cooling units and heating systems provide permanent or temporary (rental) solutions for short- and long-term cooling and heating needs. Spot Coolers provides temporary and emergency commercial air conditioning units, systems, and services for people, equipment, buildings (offices), and companies throughout the nation. We provide the best "on the spot" air conditioning solutions, meeting the cooling and heating needs of our customers. From our air- and water-cooled portables to larger trailer-mounted equipment, our equipment is designed to meet demanding customer needs.

This position is for a Rental HVAC Branch Associate who is under moderate supervision. This role is responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. They also assist in orienting, training, and assigning work of technical/business support employees.

Your Primary duties:

  • Works under moderate supervision to provide product and technical support.
  • Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
  • Conducts technical training and product briefing with customers, vendors and company representatives.
  • Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault.
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution.

    • High School diploma or GED
    • Must have a valid Driver's License
    • 3+ months troubleshooting experience
    • 3+ months customer service experience
    • Must be willing to be on-call (this is on a rotation).

      Preferred Qualifications:
      • Excellent verbal and written communication skills
      • Strong phone skills
      • Strong organizational skills
      • Excellent attention to detail and accuracy
      • Experience with Microsoft Office

        Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

        Job Applicant's Privacy Notice:

        Click on this link to read the Job Applicant's Privacy Notice

        COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Keywords: Carrier, Carrollton , Rental HVAC Branch Associate, Professions , Carrollton, Texas

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