Rental HVAC Branch Associate
Posted on: November 21, 2022
United States of America
CAT81: SC DALLAS 2525 Tarpley Rd, Carrollton, TX, 75006 USA
Carrier is a leading provider of heating, ventilating, air
conditioning and refrigeration systems, building controls and
automation, and fire and security systems, leading to safer,
smarter, sustainable, and high-performance buildings.
Spot Coolers is the largest portable air conditioning supplier in
the United States, with locations nationwide. Our portable cooling
units and heating systems provide permanent or temporary (rental)
solutions for short- and long-term cooling and heating needs. Spot
Coolers provides temporary and emergency commercial air
conditioning units, systems, and services for people, equipment,
buildings (offices), and companies throughout the nation. We
provide the best "on the spot" air conditioning solutions, meeting
the cooling and heating needs of our customers. From our air- and
water-cooled portables to larger trailer-mounted equipment, our
equipment is designed to meet demanding customer needs.
This position is for a Rental HVAC Branch Associate who is under
moderate supervision. This role is responsible for troubleshooting
technical problems and issues, determining technical solutions in
accordance with product and customer specifications, and
recommending actions to customers, customer service
representatives, sales representatives or field staff for
coordinated product solution. They also assist in orienting,
training, and assigning work of technical/business support
Your Primary duties:
- Works under moderate supervision to provide product and
- Responds to moderately complex customer inquiries and resolves
technical problems related to installation, modification, upgrade,
maintenance and repair of the company products or equipment
- Conducts technical training and product briefing with
customers, vendors and company representatives.
- Drafts technical documentation to improve the level of on-site
maintenance and timely processing of product fault.
- Troubleshoots technical problems and issues, determines
technical solution in accordance with product and customer
specifications, and recommends actions to customers, customer
service representatives, sales representatives or field staff for
coordinated product solution.
- High School diploma or GED
- Must have a valid Driver's License
- 3+ months troubleshooting experience
- 3+ months customer service experience
- Must be willing to be on-call (this is on a rotation).
- Excellent verbal and written communication skills
- Strong phone skills
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Microsoft Office
Carrier is An Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status, age
or any other federally protected class.
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COVID-19 vaccines will be required for all newly hired Carrier U.S.
Keywords: Carrier, Carrollton , Rental HVAC Branch Associate, Professions , Carrollton, Texas
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