Reservation Sales Agent - Seasonal - Gaylord Texan Resort & Convention Center (17002GZ3)
Company: Marriott International, Inc.
Posted on: April 29, 2020
Heres To Your Journey with Gaylord Gaylord is one of Marriott
Internationals 30 renowned hotel brands. As the worlds leading
Hospitality Company, we offer unmatched opportunities for
associates to grow and succeed. We believe a great career is a
journey of discovery and exploration. The Gaylord Texan Resort &
Convention Center located at 1501 Gaylord Trail, Grapevine, TX
76051 is currently hiring a Reservation Sales Agent - Seasonal.
Responsibilities include: Process all reservation requests,
changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room type,
and verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation
system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or
department. Oversee accuracy of room blocks and reservations. Input
group rooming lists using reservation systems, revise room blocks
to maintain the required number of available rooms, and keep
organized files of all groups. Set-up proper billing accounts
according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Read and visually
verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, TX or
Keywords: Marriott International, Inc., Carrollton , Reservation Sales Agent - Seasonal - Gaylord Texan Resort & Convention Center (17002GZ3), Sales , Carrollton, Texas
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