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Customer Service Representative - Service -Plumbing/HVAC/Electrical

Company: Denali Construction Services, LP
Location: Carrollton
Posted on: November 23, 2022

Job Description:

*Denali CS is seeking an immediate placement for a Customer Service Representative for our Carrollton, TX office.*

*Responsibilities: *
* Able to work in a fast-paced environment and prioritize situations autonomously.
* High level of organization and follow through required.
* Attention to detail is critical.
* Growth opportunities available.
* Dispatch service technicians with guidance from operations managers.
* Maintain strong customer relations.
* Schedule return trips with customers when parts are in.
* Maintain customer database with current information.

* Clear and concise communications with department managers, technicians and customers.
* Keep customers appraised as to company schedule and requested lead-times.
* Provide accounting with maintenance contract billing information.
* Prepare service invoices for processing.

*Skills Needed: *
* 2 Years of Phone Customer Service
* 2 Years customer service experience for HVAC, plumbing or electrical company or closely similar service industry with a mobile fleet of technicians.
* Service Trade experience is a plus.

*Screenings Required: *
* Substance Screening
* Criminal Background

Denali is an equal opportunity employer.

Benefit Conditions:
* Waiting period may apply
* Only full-time employees eligible

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Experience:
* Residential HVAC/Plumbing Dispatch: 2 years (Preferred)
* Phone Customer Service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Denali Construction Services, LP, Carrollton , Customer Service Representative - Service -Plumbing/HVAC/Electrical, Sales , Carrollton, Texas

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