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Customer Service Agent

Company: Shield HealthCare
Location: Carrollton
Posted on: January 24, 2023

Job Description:

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. JOB RESPONSIBILITIES:

  • Handle incoming and outgoing customer service calls (average 75 per shift)
  • Resolve common customer concerns
  • Accurately enter customer order information into Customer Relationship Management database
  • Process documentation requests for initials orders, renewals, and addendums
  • Meet monthly performance expectations as assigned by ManagementQUALIFICATIONS:
    • Minimum 1-year customer service experience
    • Ability to multi-task
    • Demonstrated problem solving ability
    • Excellent verbal and written communication skills
    • Ability to speak, read and write in English, Spanish preferredBENEFITS:
      • Medical, Dental and Vision (Eligible first day of employment)
      • Flexible Spending Account
      • Life & Disability Insurance
      • 401(k) with Company Match
      • Vacation and Sick Days
      • Paid Holidays
      • Education AssistanceCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines. PI201289311

Keywords: Shield HealthCare, Carrollton , Customer Service Agent, Sales , Carrollton, Texas

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