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Impound Agent

Company: Community Choice Financial Family of Brands
Location: Carrollton
Posted on: March 30, 2024

Job Description:

Overview: Impound Agent

Carrollton, TX

The Community Choice Financial Family of Brands is looking for an Impound Agent to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. The Impound Agent is responsible for developing and managing customer relationships as well as with vendor management to help increase departmental profitability by following up via phone on Impound opportunities generated by various online entities.

Responsibilities: Essential Functions and Responsibilities

  • Successfully manage customer accounts, ensuring documents are received in a timely manner.
  • Handling of communication and interaction with impound companies that will assist in maximizing repossessions.
  • Daily updating of all repossession attempts provided by vendors and determining if additional steps (placement with 'skip' vendors) are necessary.
  • Ensure all legal notifications regarding repossessions and sales are properly communicated to members (including review of repossession letters for accuracy).
  • Handling any repo cancellation requests.
  • Review impound accounts for pick up and recovery of seized vehicle, following state and federal guidelines.
  • Conduct follow up with agents on accounts assigned for repossession/pick up as needed.
  • Authorize/track lien opposition for resolution.
  • Prevent lapses and clear up any inconsistencies with updates.
  • Assigns accounts to Repossession Company; involuntary, voluntary, abandoned and impounds.
  • Documents system and notifies all corresponding departments once vehicle has been secured.
  • Reviews accounts for payments or collection arrangements, placing an account on hold or closing request.
  • Ensures compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements.
  • Processes vehicle reinstatements and/or redemptions.
  • Reviews repossession agency invoices, and posts to the AMW screen and forwards to manager for payment.
  • Handles impounded vehicles and secures their release.
  • This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
  • Utilize guidelines accurately per established policies and procedures. Qualifications:

    Key Qualifications and Skills
    • High School Degree or equivalent
    • 0-2 years' experience in sales and customer service
    • 2-5 years repossession or auto collections experience is preferred
    • Ability to identify and resolve problems in a timely manner.
    • Must be solutions oriented and use reason even when dealing with emotional topics.
    • Able to work in a team environment and be open to feedback.
    • Strong work ethic and ability to work with integrity and handle confidential information.
    • Must have current experience with TLX Point of Sale application and Salesforce.
    • Sales-oriented mentality and a passion for great customer service.
    • Strong written and verbal communication skills.
    • Desire and ability to work in a fast-paced, rewarding, and results-driven environment.
    • Must be proficient in Microsoft Office Suite.
    • Must be at least 19 years of age.
    • Ability to work hours of operation, including Saturdays. What We Offer: Our Benefits Include

      --- A comprehensive new hire training program designed to help set you up for success
      --- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
      --- Professional Development and Mentor Programs plus Ongoing Training Resources
      --- Multiple coverage levels for Medical, Dental, & Vision
      --- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
      --- Traditional 401(k) and Roth 401(k) with Company match
      --- Options for Flexible Spending Accounts and Health Savings Accounts
      --- Basic and AD&D Life Insurance
      --- Optional pet insurance
      --- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
      --- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
      --- Performance-based career advancement

      Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

      Our Commitment to Diversity, Inclusion & Belonging

      Diversity at the Community Choice Financial Family of Brands is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

      Our Workplace Awards and Recognition

      We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

      About Us

      Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax , TitleBucks , InstaLoan Check Into Cash , Cash 1 , Check Smart , Easy Money , Rapid Cash , and Speedy Cash . With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

      Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

      The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

      Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in-person only, remote options not available.

      The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

Keywords: Community Choice Financial Family of Brands, Carrollton , Impound Agent, Sales , Carrollton, Texas

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